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REGISTRATION
This website is for consumers, retailers and for wholesalers. Retailers and Wholesalers must register first. Your registration will be processed by the agent in charge of your country, who may contact you for that purpose. After confirmation you have access to all information.

You will find the agent in charge of your country here.
FREIGHT CHARGES & FREE SHIPPING
Your order will be processed, shipped and invoiced by the representative in charge for your country. An overview of shipping cost for each country can be opened here.

Contact details and mail address of your representative will be mentioned in the order confirmation or can be found here. No deliveries outside the listed countries.

Right to cancel

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the last product.

In order to exercise your right of revocation, you must inform us (Janssen Cosmetics GmbH, Pontsheide 36, 52076 Aachen, info@janssen-cosmetics.com, phone: +49 2408 7046-0, fax: +49 2408 7046-260 by letter, facsimile or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay back  all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. We bear the cost of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Sample Revocation Form

If you want to revoke the contract, please fill out this form and return it.